Cancellation Policy
This is the cancellation policy for bookings made directly with Bespoke Stays, and it forms part of our Booking Terms and Conditions.
If you cancel
- At least 30 days before check-in: your payment is refunded in full.
- Between 7 and 30 days before check-in: 50% of the booking is refunded, for all nights.
- Less than 7 days before check-in: no refund applies.
- Within 48 hours of booking: your payment is refunded in full, as long as you cancel at least 14 days before check-in.
Fees we cannot refund
Credit card and payment processing fees are non-refundable. They are deducted from whatever is refunded to you, including a full refund.
Payment for every booking is made in full at the time of booking, so a refund is worked out on the whole booking amount.
If you booked through Airbnb, Vrbo, or Booking.com
Those bookings follow that platform’s own cancellation terms, which are shown when you book and differ by platform. Manage or cancel them through the platform you booked with.
If we cancel
If a property becomes unavailable for reasons we cannot control, such as a sale or urgent repairs, we will offer you a suitable alternative where possible. If no alternative is available, you receive a full refund.
Changing a booking instead
Changes to a booking, including date changes, must be requested at least 30 days before check-in, and are covered by clause 6 of our Booking Terms and Conditions.
Travel insurance
We strongly recommend travel insurance to cover unforeseen circumstances.